Experience feedback as an enabler of coordination: An aerobatic military team case

According to recent studies on coordination (Bruns, 2013; Vashdi, Bamberger, & Erez, 2013), improving our comprehension of whether, how and under what conditions teams coordinate is a central research topic. In this article,we investigate experience feedback as a collective experiential process that may affect the way team members coordinate. Experience feedback is related to how teammates usewhat they knowand capitalise on it to avoid repeating errors (Hollenbeck, Ilgen, LePine,Colquitt,&Hedlund, 1998), linking the past to possible future scenarios (Lorino & Mourey, 2013). We propose to answer the research question, ‘‘how does experience feedback influence coordination within teams?’’ That question is both of theoretical and managerial interest. First, as Okhuysen and Bechky (2009) state, our understanding of coordination is still messy and fragmented. Drawing on the recent practice-based view of coordination (Faraj & Xiao, 2006; Jarzabkowski, Le, & Feldman, 2012), we go deeper into the ‘‘black box’’ of coordination to refine our appreciation of coordination practices, individually and in combination. Second, our research question has relevance for organisations, especially for thosemanaging teams in extreme environments — i.e., under highly unstable, uncertain and dangerous situations (Aubry, Lièvre, & Hobbs, 2010; Bouty et al., 2012). These conditions raise important coordination challenges for teamsworking in unpredictable environments Scandinavian Journal of Management (2015) 31, 424—436